Privacy Policy
Last updated: October 2026
Induscoat ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website induscoat.ca and use our industrial solutions services. We comply with applicable Canadian and Quebec privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA, Canada) and Law 25 (Quebec).
01.Information We Collect
We collect information that you provide directly to us when you fill out our contact form, request a quote, or communicate with us by email or phone. This may include: your full name, email address, phone number, company name, sector of interest, service required, and any message content you choose to share. With each form submission we also record the date and wording of your consent, the language of the site you used and a technical submission reference. We also automatically collect limited technical information when you visit our website, such as your IP address, browser type, device information, pages visited, and referral URLs, through standard server logs.
02.How We Use Your Information
We use the information we collect to: respond to your inquiries and provide the industrial solutions, quotes, and technical advice you request; communicate with you about projects, services, and updates; improve our website, services, and user experience; comply with legal obligations and protect our rights. We do not sell, rent, or trade your personal information to third parties. Your information is used solely for the purposes described in this policy.
03.Contact Form: Where Your Request Goes
When you submit the contact form on induscoat.ca, your request is processed in two places, for the sole purpose of responding to you and following up on your request: (1) Netlify Forms (Netlify, Inc., United States), the form service of our website host, which receives the submission, filters spam and notifies us by email; (2) Zoho CRM (Zoho Corporation), our customer relationship management software, in which your request is automatically recorded as a lead (source: "Site induscoat.ca"). Our Zoho CRM account is hosted in Zoho's Canadian data centres (Toronto and Montreal). Only authorized Induscoat personnel can access these records. Your information is not used to send you newsletters or promotional messages without your separate express consent (see our Terms of Service — CASL section), is not sold, and is not used for automated decision-making.
04.How We Share Your Information
We may share your information with trusted service providers who assist us in operating our website and conducting our business (our website host and form service Netlify, our CRM software Zoho CRM, our email service providers and Google Analytics), provided they agree to keep this information confidential. We may also disclose your information when required by law, court order, or government regulation, or to protect our legal rights. In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
05.Cookies and Tracking Technologies
Our website uses cookies that are essential to site operation, including cookie consent storage, as well as Google Analytics 4 measurement cookies (_ga, _ga_HNHQVSV2B3) used to understand which pages are visited and how the site is used. Cookies are small data files stored on your device. You can disable cookies through your browser settings, or opt out of Google Analytics entirely using Google's official browser add-on (tools.google.com/dlpage/gaoptout); however, some features of our website may not function properly without cookies. We do not use advertising cookies, remarketing cookies, or third-party session recording tools, and we never sell or share measurement data with advertisers.
06.Data Security
We implement appropriate technical and organizational security measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security reviews. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
07.Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Once the retention period expires, we securely delete or anonymize your personal data. Contact form submissions are kept in Netlify Forms only as long as needed to confirm they were recorded in our CRM, and in Zoho CRM for the duration of the business relationship or of the follow-up of your request.
08.Your Privacy Rights
Under Canadian and Quebec privacy laws, you have the right to: access the personal information we hold about you; request correction of inaccurate or incomplete information; request deletion of your personal information (subject to legal exceptions); withdraw consent to the collection, use, or disclosure of your information; and object to or restrict certain processing of your data. To exercise any of these rights, please contact us using the information provided below.
09.International Data Transfers
Some of our service providers process personal information outside Quebec: Zoho CRM (Canadian data centres, Toronto and Montreal), Netlify Forms (United States) and Google Analytics (United States and other countries). As required by section 17 of Quebec's private-sector privacy act (Law 25), before communicating personal information outside Quebec, Induscoat assesses the privacy-related factors (sensitivity of the information, purpose, protection measures, legal framework of the destination) and relies on written agreements with these providers ensuring adequate protection. Information processed outside Canada may be subject to the laws of the country concerned.
10.Children's Privacy
Our website and services are intended for business and professional use. We do not knowingly collect personal information from children under the age of 16. If you believe we have collected information from a child, please contact us immediately so we can delete it.
11.PIPEDA (Canada) & Law 25 (Quebec) — Consent and Rights
As a business operating in Canada and Quebec, Induscoat complies with the Personal Information Protection and Electronic Documents Act (PIPEDA, Canada) and the Act respecting the protection of personal information in the private sector, as modernized by Law 25 (Quebec). When you submit our contact form, you must check a consent checkbox confirming that you agree to the collection and use of your personal information for the purpose of responding to your inquiry and following up on it, including its recording in Netlify Forms and Zoho CRM. Your consent is free, informed, specific, and revocable. You may withdraw consent, request access to, correction of, or deletion of your personal information at any time by emailing contact@induscoat.ca. We designate a Privacy Officer responsible for compliance; requests are processed within 30 days. We do not sell personal information, do not use it for automated decision-making, and do not transfer it outside Quebec without first assessing the privacy-related factors and putting appropriate safeguards in place.
12.Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on this page and update the "Last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.